When will I get my order confirmation?
You’ll receive an order confirmation by email shortly after your purchase is placed.

Can I change or cancel my order?
If your order hasn’t gone into production yet, we may be able to help. Contact us as soon as possible.

How long does shipping take?
Processing and shipping times can vary depending on the product and destination. You’ll receive tracking information once your order ships.

Do you provide tracking?
Yes. If tracking is available for your order, it will be sent to your email once the item ships.

Do you accept returns or exchanges?
Because many items are made to order, returns and exchanges may be limited unless the item arrives damaged or incorrect.

What if my order arrives damaged or wrong?
Contact us with your order number and photos of the issue, and we’ll work to make it right

How do I choose the right size?
Please review the size chart on each product page before ordering.

Are your items made to order?
Some items may be made to order, which helps us reduce waste and keep drops intentional.

Will colors and print placement look exactly the same in person?
Slight variation in color or placement can happen depending on screen settings and production.

How do I contact Black Signal Club?
Use the contact page to send us a message for support, collabs, or general questions.